ALBYS COUTURE

TERMS & CONDITIONS

Last Updated: 30 September 2026

Welcome to Albys Couture. By accessing our website or placing an order with us, you agree to the following Terms & Conditions.

1. GENERAL

Albys Couture is an online fashion store based in South Africa, offering evening dresses and festival wear.

All products are subject to availability.

We reserve the right to update product information, pricing, availability and these Terms & Conditions when necessary.

2. PRODUCTS

We make every effort to ensure that our product images and descriptions accurately represent our garments.

Please note that colours may vary slightly depending on your device, screen settings and lighting.

3. SIZING

Customers are responsible for selecting the correct size before placing an order.

Please refer to our Size Chart and carefully compare your measurements before purchasing.

Our dresses are not made to measure and cannot be customised. The dress you receive will be supplied in the exact size selected at checkout.

4. ORDERS

Once an order has been placed and payment has been successfully received, the order will be processed.

Customers are responsible for ensuring that all information provided at checkout, including their name, contact details and delivery address, is correct.

Albys Couture reserves the right to cancel an order where a product is unavailable, there is an obvious pricing error, or fraudulent activity is suspected.

If an order is cancelled after payment has been received, the applicable amount will be refunded.

5. PRICING & PAYMENT

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

The total amount payable will be shown at checkout before the order is confirmed.

Orders will only be processed once payment has been successfully received.

6. PROCESSING & DELIVERY

Orders are generally delivered within 10–12 days.

Delivery times are estimates and may be affected by courier delays, public holidays, unforeseen circumstances or circumstances outside of our reasonable control.

Customers must provide a complete and accurate delivery address.

Albys Couture is not responsible for delays caused by incorrect or incomplete information supplied by the customer.

7. RETURNS

Albys Couture offers a 7-day return period.

Customers wishing to return an item must contact us within 7 days of receiving their order.

For a return to be accepted, the dress must:

  • Be completely unworn;

  • Be in perfect, resalable condition;

  • Have no stains, marks, damage or signs of wear;

  • Not have been washed, altered or modified; and

  • Be returned with its original packaging and tags, where applicable.

Once the returned item has been received, it will be inspected by Albys Couture.

A refund will only be processed if the dress is received in perfect condition and has not been worn or damaged.

Any item that has been worn, washed, altered, stained, damaged or otherwise used may not qualify for a standard return.

Nothing in this policy limits any consumer rights that apply under South African law.

8. INCORRECT SIZE

Customers must carefully consult our Size Chart before ordering.

Because our dresses are supplied according to the size selected at checkout, customers are responsible for selecting the appropriate size.

Albys Couture does not make dresses according to individual measurements.

9. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

We will assess the matter and provide an appropriate solution in accordance with applicable South African consumer law.

10. CANCELLATION

Certain online purchases may be subject to cancellation or cooling-off rights under applicable South African law.

Where such statutory rights apply, Albys Couture will comply with the applicable legal requirements.

11. INTELLECTUAL PROPERTY

All content on the Albys Couture website, including our logo, brand name, photographs, videos, graphics, product descriptions and website design, is owned by or licensed to Albys Couture.

No content may be copied, reproduced, distributed or commercially used without our written permission, except where permitted by law.

12. WEBSITE USE

Customers agree not to use the Albys Couture website for unlawful purposes or attempt to interfere with the website's operation, security or functionality.

13. PERSONAL INFORMATION

Information provided when placing an order, including your name, contact details and delivery address, may be used to process and fulfil your order.

Personal information will be handled in accordance with applicable South African privacy legislation.

14. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website operational and available.

However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

15. CHANGES TO THESE TERMS

Albys Couture reserves the right to amend these Terms & Conditions when necessary.

The latest version will be published on this page.

16. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

17. CONTACT INFORMATION

Albys Couture
Email: albyscouture1@gmail.com
Phone / WhatsApp: 079 512 3166 / 066 483 5317
Location: South Africa
Online Store: Albys Couture

For any questions regarding these Terms & Conditions, orders or purchases, please contact us using the details above.

REFUND & RETURNS POLICY

Last Updated: 30 September 2026

At Albys Couture, we want you to be happy with your purchase. Please read our Refund & Returns Policy carefully before placing your order.

1. RETURN PERIOD

Customers have 7 days from the date of receiving their order to request a return.

To request a return, please contact us within the 7-day period using the contact details provided below.

Returns requested after the 7-day period may not be accepted, except where a different remedy is required by applicable South African consumer law.

2. CONDITION OF THE ITEM

For a standard return to be accepted, the dress must:

  • Be completely unworn;

  • Be in perfect and resalable condition;

  • Have no stains, makeup, perfume, marks or other signs of wear;

  • Have no damage, tears or alterations;

  • Not have been washed or cleaned; and

  • Be returned with its original tags and packaging, where applicable.

Please try on your dress carefully and avoid wearing makeup, perfume or jewellery that could mark or damage the garment.

3. REFUNDS

Once your returned dress has been received, it will be inspected by Albys Couture.

A refund will only be issued if the dress is received in perfect condition and has not been worn or damaged.

If the return is approved, the applicable refund will be processed using the appropriate payment method.

Please allow reasonable processing time for the refund to reflect in your account, depending on your payment provider or bank.

4. ITEMS THAT CANNOT BE ACCEPTED FOR A STANDARD RETURN

A standard return may be refused if the dress:

  • Has been worn;

  • Has stains or makeup marks;

  • Has perfume or other odours;

  • Has been washed;

  • Has been altered or modified;

  • Has been damaged after delivery;

  • Is missing required tags or packaging; or

  • Shows any other signs of use.

5. INCORRECT SIZE

Please check our Size Chart carefully before placing your order.

Our dresses are supplied in the exact size selected at checkout and are not made to individual measurements.

Selecting the incorrect size does not mean that the dress is defective. Any return relating to an incorrect size must still meet the requirements of this Refund & Returns Policy and applicable South African consumer law.

6. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective or you receive an item that is materially different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number;

  • Your name and contact details;

  • A description of the problem; and

  • Clear photographs of the item and the issue.

We will assess the matter and, where applicable, provide an appropriate remedy in accordance with South African consumer law.

7. RETURN SHIPPING

Where a customer requests a return for reasons such as a change of mind or incorrect size, any applicable return shipping costs may be the customer's responsibility.

Where an item is defective, damaged or incorrectly supplied, the applicable shipping arrangements will be handled in accordance with applicable law.

8. STATUTORY CONSUMER RIGHTS

Nothing in this Refund & Returns Policy is intended to remove, restrict or limit any consumer rights that cannot legally be excluded under South African law.

Where a customer is entitled to a remedy under applicable consumer-protection legislation, those statutory rights will apply.

9. HOW TO REQUEST A RETURN

To request a return, please contact:

Albys Couture
Email: albyscouture1@gmail.com
WhatsApp / Phone: 079 512 3166 / 066 483 5317

Please include your order number and the reason for your return.

We will provide you with the relevant return instructions.

10. CONTACT

If you have any questions regarding our Refund & Returns Policy, please contact us:

Albys Couture
📧 albyscouture1@gmail.com
📞 079 512 3166 / 066 483 5317
🇿🇦 South AfricaReturning Goods

LBYS COUTURE

PRIVACY POLICY

Last Updated: 30 September 2026

At Albys Couture, we respect your privacy and are committed to protecting your personal information.

1. INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as your:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Order and purchase information

  • Information necessary to process your payment

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Process payments

  • Contact you regarding your order

  • Respond to enquiries

  • Provide customer support

  • Improve our products and website

  • Comply with legal and regulatory requirements

We will not sell or rent your personal information to third parties.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Albys Couture does not need to store your full card or banking details where these are handled directly by the relevant payment provider.

Third-party payment providers may have their own privacy policies and security measures.

4. SHARING YOUR INFORMATION

We may share relevant information with trusted service providers, such as courier and payment providers, where necessary to process and deliver your order.

We only share information that is reasonably necessary for the relevant service.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

6. YOUR RIGHTS

In accordance with applicable South African privacy laws, including POPIA, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

7. CONTACT US

If you have any questions about how your personal information is handled, please contact us:

Albys Couture
📧 albyscouture1@gmail.com
📞 079 512 3166 / 066 483 5317
🇿🇦 South Africa

By using our website and providing your personal information, you acknowledge this Privacy Policy and how your information is handled as described above.

PRIVACY POLICY

Last Updated: 30 September 2026

At Albys Couture, we respect your privacy and are committed to protecting your personal information.

1. INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as your:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Order and purchase information

  • Information necessary to process your payment

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Process payments

  • Contact you regarding your order

  • Respond to enquiries

  • Provide customer support

  • Improve our products and website

  • Comply with legal and regulatory requirements

We will not sell or rent your personal information to third parties.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Albys Couture does not need to store your full card or banking details where these are handled directly by the relevant payment provider.

Third-party payment providers may have their own privacy policies and security measures.

4. SHARING YOUR INFORMATION

We may share relevant information with trusted service providers, such as courier and payment providers, where necessary to process and deliver your order.

We only share information that is reasonably necessary for the relevant service.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

6. YOUR RIGHTS

In accordance with applicable South African privacy laws, including POPIA, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

7. CONTACT US

If you have any questions about how your personal information is handled, please contact us:

Albys Couture
📧 albyscouture1@gmail.com
📞 079 512 3166 / 066 483 5317
🇿🇦 South Africa

By using our website and providing your personal information, you acknowledge this Privacy Policy and how your information is handled as described above.

PRIVACY POLICY

Last Updated: 30 September 2026

At Albys Couture, we respect your privacy and are committed to protecting your personal information.

1. INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as your:

  • Name

  • Email address

  • Phone number

  • Delivery address

  • Order and purchase information

  • Information necessary to process your payment

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Process payments

  • Contact you regarding your order

  • Respond to enquiries

  • Provide customer support

  • Improve our products and website

  • Comply with legal and regulatory requirements

We will not sell or rent your personal information to third parties.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Albys Couture does not need to store your full card or banking details where these are handled directly by the relevant payment provider.

Third-party payment providers may have their own privacy policies and security measures.

4. SHARING YOUR INFORMATION

We may share relevant information with trusted service providers, such as courier and payment providers, where necessary to process and deliver your order.

We only share information that is reasonably necessary for the relevant service.

5. PROTECTING YOUR INFORMATION

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

6. YOUR RIGHTS

In accordance with applicable South African privacy laws, including POPIA, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

7. CONTACT US

If you have any questions about how your personal information is handled, please contact us:

Albys Couture
📧 albyscouture1@gmail.com
📞 079 512 3166 / 066 483 5317
🇿🇦 South Africa

By using our website and providing your personal information, you acknowledge this Privacy Policy and how your information is handled as described above.